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Q. Do I need to have to buy a new help contract if I switch purposes on my Cisco SRE module? A. No. The Cisco SASU contract attached to the Cisco SRE module covers all current and long term purposes that may operate on that module. Q. Do I will need to acquire a new help deal if I transfer apps from just one Cisco SRE module to an additional? A. The solution depends on the design of Cisco SRE to which the program is shifting and whether there is already a SASU agreement attached to that module. Take into account a few cases: 1. If the Cisco SRE to which the app moves previously has a SASU deal attached, aid for the app would continue. two. If the program moves from one particular design of Cisco SRE (for instance, SRE 710 SM) that has SASU hooked up to the identical type of Cisco SRE (for case in point, SRE 710 SM) that does not have SASU hooked up, as very long as you inform Cisco about the transfer a new SASU agreement is not needed. The terms and conditions of the unique SASU agreement would continue on to apply. three. If the app moves from one particular model of Cisco SRE (for case in point, SRE 710 SM) that has SASU connected to a different product of Cisco SRE (for illustration, SRE 910 SM) that does not have SASU connected, you need to acquire a new SASU deal that handles the apps on the Cisco SRE 910 SM. You can use a credit from the unique SASU agreement toward obtain of the new a single. Make sure you inquire with your regional Cisco account consultant. Q. Does Cisco SMARTnet assist address spares? A. The Cisco SMARTnet agreement addresses equally the program and spares. You need to notify Cisco, however, when you swap a component of the router with a spare to guarantee ongoing assistance protection. Q. Is the Cisco SMARTnet Service protection diverse for method and spare component figures on Cisco SRE modules? A. No. Method and spare portion quantities are offered with the identical Cisco SMARTnet Service coverage. You ought to notify Cisco, even so, when you exchange a component of the router with a spare to guarantee ongoing help coverage. Q. Are multiyear assist contracts obtainable for the SRE module or for the programs? A. Multiyear SASU contracts for applications managing on SRE modules are readily available in two- and 3-12 months renewable terms. Q. Cisco SRE seven hundred and SRE 710 SM and Cisco SRE 900 and SRE 910 SM modules assist subject-replaceable tough disks. Does my help deal cover hard disk substitute? A. A Cisco SMARTnet Services contract on the Cisco ISR G2 chassis includes components substitution, such as the discipline-replaceable challenging drives. Q. What is the return-supplies-authorization (RMA) procedure for blank Cisco SRE modules? A. The RMA course of action for Cisco SRE modules follows our typical support tips. Warranty assistance is provided by the stage of sale. Customers must make contact with their licensed Cisco reseller or spouse for support. Consumers who ordered straight from Cisco must make contact with us through our Buyer Interaction Community (CIN). Q. What is the RMA approach for Cisco SRE modules with preinstalled apps such as the Cisco SRE 710 transported with Cisco Unity Categorical? Will the alternative Cisco SRE 710 module be transported with Cisco Unity Categorical preinstalled? A. The Cisco SRE module will be delivered with the back again blank. When you obtain the module, obtain the SRE app, Cisco Unity Express in this illustration, from Cisco Link On-line and install it on the blank Cisco SRE module. Use the software licenses from the authentic Cisco SRE module to activate the new application. Q. What is the RMA method for Cisco SRE modules with AXP furthermore a 3rd-social gathering app this sort of as a Cisco SRE 910 transported with AXP and Infoblox Core Solutions? Will the substitution Cisco SRE 910 ship with AXP and the third-party software preinstalled? A. The RMA course of action is the exact same as described beforehand nonetheless, except or else established forth in supplemental conditions to the End User License Agreement, software package from independent software program distributors that is utilized with the Cisco SRE modules is subject to the phrases and problems of finish-person license agreements or similar contracts furnished by the relevant independent software package vendor. Q. Can 1 chassis carry a number of SASU contracts? If so, do they all require to have the exact same finish date? A. Simply because a chassis can have a number of Cisco SREs, it is important to order a support deal for each and every, but just about every of the service orders can be place below a one SASU contract. The service orders can have the identical end date if applied to just one deal when purchasing, even if they are purchased at different times. Q. Do many SASU contracts have to have the similar finish day as the Cisco SMARTnet contract on the chassis? A. The SASU agreement and the Cisco SMARTnet agreement can have the identical conclusion date, but they do not have to.